Floor Manager – Total Tools Noosaville, QLD

Location: Noosaville, QLD, Australia
Job Type: Full-Time, Permanent
Category: Store Management
Reference ID: ES000693
Date Posted: 23/12/2024

Introduction to Total Tools

For over 30 years, Total Tools has been Australia’s ultimate tool shop, serving as the go-to destination for trade-quality tools and expert advice. With a network of locally owned and operated stores, Total Tools has built a reputation for offering the right tools, reliable service, and unwavering support for customers across the country.

By joining Total Tools, you become part of a company that values its team members and strives to create a collaborative, inclusive, and high-performing work culture. The organization is grounded in four key values: One Team, Own It & Get It Done, Customer First, and Be the Difference, which guide every aspect of the business.

About the Role: Floor Manager

Total Tools Noosaville is currently seeking a Full-Time Floor Manager to join its dynamic and customer-focused team. This is a prime opportunity for individuals passionate about tools and trades, who are eager to apply their skills and leadership abilities within a growing and diverse organization.

As a Floor Manager, you will play a pivotal role in supporting the Store Manager by leading a motivated and high-performing team. Your primary focus will be to create a successful store culture, develop team members’ skills and knowledge, and ensure that exceptional customer service is delivered. Through your leadership, you will drive sales performance, achieve key performance indicators (KPIs), and foster a positive, productive work environment.

Key Responsibilities

As a Floor Manager, your responsibilities will include:

1. Team Leadership and Development

• Coaching and mentoring team members to enhance their knowledge, skills, and behaviors.
• Cultivating a strong store culture that values teamwork and performance excellence.
• Providing clear guidance and support to help team members achieve their professional goals.

2. Health and Safety Compliance

• Ensuring the health and safety of all team members, customers, and contractors within the store.
• Promoting a safe and compliant workplace by adhering to company policies and procedures.

3. Exceptional Customer Service

• Delivering outstanding customer service and ensuring that customer needs are met effectively.
• Offering tailored solutions and expert advice to customers to enhance their shopping experience.

4. Sales and KPI Achievement

• Driving sales performance by developing a high-performing team.
• Meeting and exceeding sales targets and KPIs through effective leadership and strategic planning.

5. Visual Merchandising

• Implementing creative approaches to visual merchandising to optimize the store layout and enhance the shopping experience.
• Maintaining an organized, attractive, and customer-friendly store environment.

Key Attributes and Skills

To excel as a Floor Manager at Total Tools, you should possess:

1. Leadership and Team Development

• Sound experience in retail sales, team leadership, and development.
• A passion for coaching and mentoring team members to achieve their best.

2. Customer-Centric Focus

• Strong customer service skills and a commitment to putting the customer first.
• The ability to build positive relationships with customers and team members alike.

3. Organizational and Problem-Solving Skills

• The ability to manage multiple priorities in a fast-paced environment.
• A proactive approach to problem-solving and decision-making.

4. Communication and Interpersonal Skills

• Excellent communication abilities to effectively interact with team members and customers.
• Strong interpersonal skills to foster collaboration and teamwork.

5. Attention to Detail and Financial Acumen

• A sharp eye for detail and a drive to deliver strong financial results.
• A focus on maintaining high standards in store operations and inventory management.

6. Technological Proficiency

• Comfort with technology and proficiency in computer systems and retail software.

7. Availability and Flexibility

• Willingness to work weekdays, weekends, and some public holidays as required.

Why Work for Total Tools?

1. Competitive Pay and Benefits

• Enjoy market-leading pay rates and a flexible roster that supports work-life balance.

2. Ongoing Training and Development

• Benefit from ongoing product training in leading tool brands such as Bosch, Makita, Milwaukee, and many more.
• Gain access to development programs designed to support your growth within the company.

3. Job Security and Career Progression

• Join a company that is committed to providing ongoing job security.
• Explore opportunities for career progression in a supportive and growth-oriented work environment.

4. Inclusive and Collaborative Culture

• Work in a team that values diversity, inclusion, and collaboration.
• Be part of a culture where excellence is recognized, and individual contributions make a difference.

5. A Focus on Values

• Total Tools operates with a strong set of values that guide every decision and action:
  • One Team: Collaboration and unity across all levels of the organization.
  • Own It & Get It Done: A focus on accountability and delivering results.
  • Customer First: Prioritizing the needs and satisfaction of customers.
  • Be the Difference: Striving to make a positive impact every day.

Company Overview

Total Tools has been at the forefront of Australia’s tool retail industry for three decades, offering customers unmatched quality, service, and expertise. With a nationwide network of stores, Total Tools prides itself on being the first choice for tradespeople and enthusiasts who need reliable tools and advice.

What sets Total Tools apart is its unique operating model, where most stores are locally owned and operated. This fosters a sense of community and ensures that each store reflects the values and needs of its local customers.

Equal Opportunity Employer

Total Tools is a proud equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees. All hiring decisions are based on skills, qualifications, and merit, ensuring fairness and equity throughout the recruitment process.

Application Process

If you’re ready to join a dynamic, growth-oriented team and advance your career with one of Australia’s leading retailers, apply now to become a Floor Manager at Total Tools Noosaville.

Bring your passion for tools, trades, and exceptional service to a company that values your contributions and supports your professional development.

Join Total Tools Noosaville today and be part of building Australia’s future, one tool at a time!