Customer Service Representative – Join WaFd Bank
Location: 149 W 4th St, Benson, AZ, USA
Position Type: Part-Time
Pay Range: $16.00 – $19.47 per hour
About the Opportunity
Are you passionate about building relationships and contributing to the financial health of your community? Do you seek a career with an employer that values integrity, teamwork, and kindness? If so, WaFd Bank invites you to join our team as a Customer Service Representative (CSR).
With over a century of excellence, WaFd Bank serves individuals and businesses across nine Western states. Guided by our motto, “Love What You Do… Make A Difference!”, we are committed to fostering a positive, client-centered environment while empowering our employees to grow and thrive.
Why Choose WaFd Bank?
- Employer of Choice: Work in a highly engaged environment where kindness and respect are prioritized.
- Work-Life Balance: Enjoy a Monday-Friday schedule with weekends off.
- Growth Opportunities: Our focus is on promoting from within to support your career advancement.
- Comprehensive Benefits: Access a robust benefits package for eligible employees.
Your Role as a CSR
As a Customer Service Representative, you will serve as the welcoming face of our branch, ensuring clients have a positive experience through friendly service and accurate banking transactions.
Key Responsibilities:
- Provide exceptional customer service with a smile and a positive attitude.
- Build rapport with clients, fostering trust and lasting relationships.
- Accurately perform banking transactions while paying close attention to detail.
- Navigate multiple computer systems and adapt to technological changes with ease.
- Ensure adherence to bank policies and federal regulations, including the Bank Secrecy Act, USA Patriot Act, and OFAC regulations.
- Embody WaFd Bank’s corporate values: integrity, teamwork, ownership, simplicity, discipline, service, and kindness.
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Qualifications
Education & Skills:
- High school diploma or equivalent.
- Basic math skills and proficiency in 10-key and keyboarding tasks.
- Competent in Microsoft Office tools, including Excel, Word, Teams, and Outlook.
- Strong organizational and communication skills with a personable demeanor.
- Technologically adept, with smart device and digital channel proficiency.
Experience:
- Previous experience in retail, customer service, or client relations is preferred.
Benefits of the Position:
This part-time position offers:
- Paid Sick Time: Take time off when needed.
- Generous 401(k) Match: A 7% employer match to help secure your financial future.
- Additional benefits available for eligible full-time employees.
For more details, visit WaFd Bank Benefits Summary.
Commitment to Diversity and Inclusion
WaFd Bank is an Equal Employment Opportunity and Affirmative Action employer. We ensure fairness in hiring, training, and promotion without regard to race, color, religion, gender, sexual orientation, veteran status, or disability.
We also comply with federal regulations, including the Americans with Disabilities Act (ADA). If you need reasonable accommodations during the hiring process, contact us at 800.324.9375.
Ready to Make a Difference?
Join WaFd Bank to start a career that combines professional growth with meaningful contributions to your community. Apply today and become part of a team that values kindness, integrity, and exceptional service.
